Terms and Conditions of Sale and Use

Creation of your subscription

You can pay each order by card without saving it to your account. Your service remains available until the end of the paid period. Cancellation stops future renewals; it does not immediately erase your files. Without a request for early activation, delivery starts after the 14-day withdrawal period. Requesting early activation does not automatically waive your statutory rights.

Payment methods

Payment is handled by Square. Your card details are never stored here. You can pay each order by card without saving it to your account. No card is required to create an account, start a free trial or make a one-off payment.

Management and maintenance of services

In case of an incident, CubixServ.com only manages technical problems related to the basic installation of the service. Under no circumstances can CubixServ.com manage problems related to the operation or management of the service. In addition, CubixServ.com cannot be held responsible for any errors resulting from the client's misuse of the service.

Service Interruption

In case of an interruption of service lasting more than 8 consecutive days due to a technical issue beyond our control (direct problem on our provider's network, electrical problem), a refund of the current subscription will be made pro rata to the server's downtime. No other compensation of any kind will be possible. In all other cases, if CubixServ.com wishes, an exceptional commercial gesture may be discussed between CubixServ.com and the client.

Reservations and Termination of Subscription

Each authorised server is charged once on its monthly due date, for the amount shown. Disable before the next due date. A payment already submitted may still complete. A price change requires new approval.

CubixServ.com reserves the right at any time to modify or change the pricing of the service. The client may accept the change or refuse it and terminate his subscription. The client has no obligation to renew the subscription and may terminate his rental at any time or decide not to renew it. CubixServ.com reserves the right to close the service without notice and terminate the client's subscription without any possible refund if an infringement is detected by CubixServ.com, for example, using the service for any offense punishable by French or international laws.

Right of withdrawal

Without a request for early activation, delivery starts after the 14-day withdrawal period. Requesting early activation does not automatically waive your statutory rights.

Exceptional case(s): The mention "Satisfied or refunded" which indicates that a refund is possible if the customer is not satisfied. The small star " \* ", indicates the period during which the refund is possible if the customer is not satisfied.

Your service remains available until the end of the paid period. Cancellation stops future renewals; it does not immediately erase your files. You can submit your request without providing a reason. It will be timestamped and an acknowledgement will be sent to you. The team will review the applicable conditions and inform you about any refund.

Validity of the electronic signature

Any order form signed by the client by "click" constitutes an irrevocable acceptance which can only be called into question in the cases expressly provided for in these general terms and conditions of sale, such as the "right of withdrawal" and those in force in consumer law. The "click" associated with the authentication, non-repudiation and message integrity protection procedure constitutes an electronic signature. This electronic signature has the same legal value as a handwritten signature between the parties.

Authorization and use of data collection

CubixServ.com strives to protect the privacy of its users by complying with the regulations in force in this regard. CubixServ.com undertakes never to disclose your information to third parties for commercial or statistical purposes.

User Obligations

The User is prohibited from disseminating the following content, without limitation:

• Documents, information, remarks or content that are contrary to criminal law, defamatory, obscene, violent, threatening, inciting hatred, violence or discrimination or acts falling under criminal law, racist, pornographic or similar, violating the right to privacy or likely to infringe on the respect for human beings and their dignity, equality between men and women, the protection of children and teenagers.
• Contents using without authorization data belonging to third parties and protected by copyright, trademark law or competition law.

It is also prohibited for the User, without limitation:

• To transmit files over the network containing a virus or altered data.
• To delete any mention of copyright or ownership designation.
• To use the site in a way that hinders access by other Users to the site.
• Transmitting information or documents for advertising or hacking purposes of any kind.
• Uploading music or videos that are not licensed or copyrighted under the MP3, DIVX or other format.
• Performing actions that are intended solely to make our services unstable or for harmful purposes.
• Misusing the features of our services that are not intended for such purposes.
• Using our services to participate in cryptocurrency or digital currency mining (such as Bitcoin, Litecoin, Dogecoin, etc.).
• Including hypertext links on their website or redirecting their domain to sites that distribute such services.

The user must not do the following under penalty of permanent suspension without any refund:

• Outgoing DDoS attacks.
• Scanning of network ports for all protocols (TCP/UDP/ICMP).
• Email spamming.
• Publicly defaming the company, its managers, or employees. Whether the platform is virtual or real, the penalty remains the same.

As well as any other actions prohibited by computer laws.

The user must enter the following information truthfully:

• First and Last name
• Date of Birth
• Postal Address

If the host has doubts about the truthfulness of this information, a temporary service suspension may occur, as well as identity verification through proof of address and identity documents.

The client is free to refuse this, but the host may decide to suspend their service without refund at any time.

Special Conditions (to be read carefully)

In the context of renting resources (AS number or IPv4), a minimum commitment of one year may be required from the client. If so, the client must respect the commitment period from the moment the service was provided. In the event that the client refuses to comply with the commitment, this could result in legal action.

“Immediate delivery”.

The service must be delivered automatically. However, if due to an incident the automatic delivery could not take place, no refund would be possible as long as the service is delivered within 24 hours after payment.

If there is no mention, the service can be delivered at any time within a period of less than 72 hours.

If this clause is respected by the hosting provider, no refund is possible.

Price increase

CubixServ reserves the right to modify its prices at any time and without prior notice.

The price modification will take effect at the next due date of the client (user). The client is free to accept or refuse the modification.

A refusal from the client will lead to the immediate cancellation of the service at the end of the subscription period. Pay for a new period at the selected plan’s renewal price. With early activation, the extra resources are free for the remainder of your already paid period. Applying this configuration restarts your server. Your files are kept.

Support

For any claim, information, or question, our support service is available to you via the email address "[email protected]" (without quotes), or at the following postal address:

• CUBIXSERV
• 6 rue du rempart romain
• 30000 Nîmes, France

Termination of the housing offer

When you subscribe to our housing offer, you agree to our general terms and conditions of sale. Thus, when you decide to terminate your subscription, please note that you have a period of 30 days to pay the shipping costs for the return of your server. If these fees are not paid within this deadline, we can no longer guarantee the return of your server. We therefore recommend that you ensure that these fees are paid on time to avoid any loss of your equipment. We cannot be held responsible in case of non-compliance with this clause.